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Safety & privacy centre

Multi-Layer Safety and Privacy for Every Karegar Booking

Karegar combines professional verification, controlled booking access, OTP handoffs, active-job updates, customer preferences, protected records and clear quotation approval to support safe and secure home services in Pakistan.

Verification and booking security

Verified Professionals You Can Identify

Approved professionals pass identity, CNIC, police-verification-status and service-capability review before marketplace matching. Customers see a privacy-safe profile, not sensitive document numbers.

Multi-Layer Booking Security

Account ownership, permission checks, booking status history and audited operational actions create a traceable service-visit record.

Start and Completion OTP Protection

Eligible bookings use separate start and completion OTP handoffs so arrival and completion can be confirmed by the customer.

Itemized Quotations with Customer Approval

Additional labour, parts or travel are recorded in an itemized quotation and require approval before the extra work continues.

Safe home services for women and families

Secure Services for Women

Customers can record a female professional preference, supervised-team preference and family visibility settings. A female professional preference is always subject to availability.

Child and Vulnerable-Person Safeguarding

Families can share booking visibility, request supervised visits and add job instructions that help protect children, elderly customers and vulnerable household members.

Live Tracking and Booking Sharing

Location updates are limited to active service operations, and booking-sharing records let a customer give a trusted person time-limited visibility.

SOS and Urgent Support

An active booking can raise an SOS event to Karegar support. If anyone is in immediate danger, local emergency services must be contacted first.

Privacy-protected home services

Privacy-Protected Address Disclosure

Saved addresses and coordinates are restricted to the account owner, assigned booking participants and authorised operational staff who need them.

Private In-App Communication

Booking messages remain attached to the service record. Masked calling is presented only when the configured calling provider is enabled.

Protected Photographs and Personal Information

CNIC data is encrypted, sensitive files are private and booking evidence is controlled by ownership and staff permissions. Automated face or document blurring is not advertised unless enabled.

Secure and Transparent Payments

Karegar records the approved price, cash-payment status, digital receipt, refunds and disputes. Cards and mobile wallets remain unavailable until a certified payment integration is enabled.

Capabilities are shown honestly

Availability can vary by professional, city and enabled integration. Karegar does not describe planned payment, calling, alert or insurance features as active until they are operational.

Need help now?

Use booking support for a live service issue. If there is immediate danger, leave the property and contact local emergency services first.

Contact Karegar support