Privacy-Protected Home-Service Booking

Secure customer information

Account details, phone or email, saved addresses, job notes, quotes, payment records, messages, reviews, support tickets and provider verification records may be processed to deliver the service.

Location and protected household media

Address coordinates are used for serviceability and active-job arrival tracking. When customers use Google address search or the map, Google Maps Platform processes the search and map interaction under the Google Maps terms and Google Privacy Policy. Photos, videos, voice notes and documents are stored with access controls and retained only for operational, safety, dispute or legal needs.

Android permissions and Firebase services

The Android app requests foreground location access for address pins, nearby discovery and professional visit updates. It does not request background location permission. Microphone access is used for voice notes initiated by the user. Notification permission controls booking notifications.

When Firebase is configured, Google Firebase Messaging processes installation identifiers and push tokens to deliver notifications. The Android app also includes Firebase Analytics, which may process app interactions, device or installation identifiers and diagnostic information. Google processes this information under the Google Privacy Policy. Available payment, communications and authentication providers process information needed for the features you use.

Controlled sharing and no sale of customer data

Karegar does not sell customer personal data. We share the minimum booking information needed with the assigned professional, authorised support staff and service vendors necessary to deliver an enabled integration. Personal phone numbers are not exposed when masked calling is active.

Delete your Karegar account

Customers and professionals can open Profile > Delete account in the Karegar Android app. Confirm with your account password, or type DELETE for an account without a password. Resolve active bookings and any wallet balance first; contact support if you need help.

You can also request account deletion without installing the app through the Karegar support form. Use the subject “Account deletion request” and include your account email or phone and whether you are a customer or professional. Support may verify account ownership. Never send a password, OTP, full CNIC number or banking credentials.

Account deletion removes or anonymizes account contact details, saved addresses, social sign-in links, registered devices and current location records. Booking, payment, review, verification, safety, dispute and audit records, including associated evidence where necessary, may remain for operational, legal and fraud-prevention obligations. Deleting the app alone does not delete your Karegar account. Contact support for access, deletion or retention questions.

Protected accounts and records

Bearer tokens are opaque and hashed, CNIC data is protected, sensitive files are private, staff actions are permissioned and high-risk changes are audited. No security measure removes all risk.

Language and contact

Customers may request assistance in Urdu or English. For privacy questions, use the support form and include the account email or phone without sending passwords, OTPs or full CNIC numbers.